Refund and Returns Policy
Company:SHIELDCRAFT SOLUTIONS SERVICES PRIVATE LIMITED
Website: https://shieldcraft.store/
At SHIELDCRAFT SOLUTIONS SERVICES PRIVATE LIMITED, we aim to deliver high-quality products and customer satisfaction. If you are not completely happy with your purchase, we’re here to help.
1. Returns Eligibility
You may return an item within 7 days of delivery if:
- The item is damaged, defective, or incorrect
- It is unworn, unused, and in the original packaging
- The item includes original tags, accessories, and proof of purchase (invoice)
Items not eligible for return:
- Products marked as Final Sale or non-returnable
- Items damaged due to misuse, negligence, or normal wear and tear
- Personal care, hygiene, or intimate products
2. How to Initiate a Return
To initiate a return:
- Email us at support@shieldcraft.store within 7 days of receiving your item.
- Provide your Order ID, reason for return, and photo evidence if the item is damaged or incorrect.
- We will review your request and respond with return instructions.
Return shipping instructions will be provided. In most cases, the customer is responsible for return shipping costs unless the item was damaged or incorrect.
3. Refunds
Once your return is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Shipping fees (if any) are non-refundable unless the return is due to our error.
- If you haven’t received your refund after 10 business days, please contact your bank or payment provider first, then email us for assistance.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email support@shieldcraft.store with your request.
Contact Us
If you have any questions about our Returns & Refund Policy, please reach out:
Email: support@shieldcraft.store
Phone: +91 9599294874